Terms & Conditions

About Us

The Bike Shop and Quest are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@questbikes.co.uk

Our Contact details:
the BIKE shop
511 Pinner Road, North Harrow, Middx, HA2 6EH, United Kingdom.
Phone:+44(0) 870 0660 454 Email: info@questbikes.co.uk
VAT No: 505308966
505 3098 66 505309866

Making A Purchase

Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency, as appropriate.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Back-ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

Shipping And Handling

All items are sent by either Royal mail recorded deliverynext (if under 1kg) or Parcelforce Worldwide 48Hrs (if over 1kg) to Mainland UK addresses, or on an alternative service if you are outside this area.
When you sign for your consignment, please check the box is undamaged - if there is damage to the box, sign for the articles as "damaged packaging, contents uninspected" - if you have to hand write this on the receipt, do.

Delivery Schedule

We deliver your order right away. We will normally send your order to you as soon as we download it . Despatch is dependant on stock, but if an item is out of stock we will endeavour to inform you.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer, in our store. They are not held in clear text on any web site.


We try to ensure your satisfaction with every purchase from us: However, if you have a query of any description, please do not hesitate to contact us.

Reaching Us

If you need to reach us, please email us on info@questbikes.co.uk, alternatively, you can call on International +44 (0) 20 427 5454) or write to us at: the BIKE shop, 511 Pinner Road, North Harrow, HA2 6EH, United Kingdom

Privacy Policy

Quest Bikes and the BIKE shop do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Returns Policy

We reserve the right to repair or replace any item which can be shown to exhibit a fault in manufacture or which makes it unsuitable for sale in any other way. We reserve the right to repair, replace or refund in other circumstances, as allowed under English Law. All transactions on this website are subject to English Law.

Remittance Terms

All items are paid for at time of order unless we are shipping outside the UK, in which case we ask you to contact us so that we can confirm the shipping cost to you, or if the items are not in stock, when we will offer the option of cancellation.